Your Holman Wi-Fi devices may be showing as 'offline' on Holman Home for various reasons, such as:
- Slow internet speed - this is often the cause if you noticed difficulty connecting your device and it immediately displayed as 'offline' on the app.
- Your device may be slightly too far from your modem's broadcast range - if you notice the location of your device shows slightly weaker internet connection then you may need to bring the device closer to your router.
- Weak network strength will show up as your device going offline and coming back online intermittently - this may cause automations to be less reliable, the automation will not trigger if one or more of your devices is 'offline'.
- Poor signal strength can often be identified if your device is showing as 'online' - but it is failing to run a program or save updates.
- Physical interference (such as furniture, water features or screens) can make small but significant changes to how well your device can pick up a signal from your router - this could cause them to go 'offline'. Has a recent change been followed by your device losing connection?
If you cannot move your device closer to your router then a Wi-Fi extender (broadcasting the 2.4GHz network signal) can strengthen and extend the 2.4GHz signal from your router to your devices - it is best placed midway between your devices and router
Some of our Wi-Fi products use a low frequency RF (Radio Frequency) signal to communicate between paired devices - these include the WX1 to the Wi-Fi Hub and the Helios Weather Station and the Display Panel. Communication problems between the paired devices may be the cause of an 'offline' status
RF interference and obstruction can be caused by many factors - such as concrete walls, double glazed or tinted windows, aluminum shutters, dense and wet shrubs in garden beds and other electronic household items (such as baby monitors, large microwaves, amateur radio setups, other 917 MHz devices in the area)
Some ways to reduce RF interference include:
- Provide a clearer line of sight between the WX1 Tap Timer and the Wi-Fi Hub - avoiding shrubs, double glazed or tinted windows and aluminum shutters. Consider moving the Wi-Fi Hub as close to the WX1 as possible while still being indoors - from the center of the house to a closer room. This is particularly important if you have concrete walls.
- If you are having connection issues between the Helios Wi-Fi Weather Station and the Display Screen, check the physical environment and consider if there could be another location to mount the vane, or an alternate location for the Display Panel with less interference.
If you are unable to resolve your offline issue, please call the Holman Customer Support Team on 1300 716 188 - they're available from Monday to Friday between the hours of 7.30am and 4pm (Perth local time).