You may be out of Bluetooth® range

Ensure your smartphone is within 20 metres of your Bluetooth® Garden Light Controller, as this is the maximum range for a standard Bluetooth® connection

Your smartphone may need to be restarted

1. Ensure iGardener™ is properly closed on your mobile device
2. Shut down your mobile device
3. Turn your mobile device back on
4. Open iGardener™ and see if it is able to connect

Bluetooth® may not be turned on

Use the system preferences on your mobile device to ensure Bluetooth® is turned on

Your smartphone battery may be running low

Note that on some smartphones, Bluetooth® connection may not be possible when the battery is running low

iGardener™ may be out of date

Ensure you have the latest version of iGardener™ installed on your mobile device.

Android

1. Open PLAY STORE on your mobile device
2. Tap ☰
3. Tap MY APPS & GAMES
4. This will show which apps have updates pending. Tap UPDATE for iGardener™ if available

iOS

1. Open APP STORE on your mobile device
2. Tap UPDATES
3. This will show which apps have updates pending. Tap UPDATE for iGardener™ if available

Location settings may not be available to iGardener™

Check the location permissions for iGardener™ in your system preferences–this is essential for the iGardener™ to be able to connect to your Bluetooth® Garden Light Controller.

Android

When opening iGardener™ for the first time on Android, you will be prompted to ALLOW LOCATION SETTINGS–this is essential for the Android version of iGardener™ to be able to connect.

iOS

When opening iGardener™ for the first time on iOS, you will be prompted to ALLOW BLUETOOTH AND LOCATION SETTINGS–this is essential for the Android version of iGardener™ to be able to connect.

Your Bluetooth® Garden Light Controller may need to be reset

1. Unplug your Bluetooth® Garden Light Controller from the mains power
2. Leave disconnected from the power for 5-10 minutes
   • To perform a full hard-reset on your Bluetooth® Garden Light Controller, unplug it from the mains power for a minimum of 30 minutes to allow internal memory to dissipate before reconnecting
3. Reconnect your Bluetooth® Garden Light Controller to the mains power
4. Open iGardener™ on your mobile device and check if it is able to connect

Your Bluetooth® Garden Light Controller may already be connected to another mobile device

• iGardener™ must to be downloaded to 1 single mobile device
• Adding your Bluetooth® Garden Light Controller to iGardener™ on multiple devices will cause connection failure, and/or lights will not behave as they should
• To perform a hard-reset on your Bluetooth® Garden Light Controller, unplug it from the mains power for a minimum of 30 minutes to allow internal memory to dissipate before reconnecting

iGardener™ may need to be reinstalled

1. Uninstall iGardener™ from your mobile device
2. Head to the App Store (iOS) or Google Play (Android) to download and reinstall iGardener™

You may be using a different HOLMAN app

Ensure you are definitely using iGardener™. The following HOLMAN apps are not compatible with the Bluetooth® Garden Light Controllers:

• iWater
• Holman Water
• Holman Home

Your smartphone may not be compatible

The following smartphones are compatible with iGardener™ and the Bluetooth® Garden Light Controllers:

• Apple iPhone 5S and above
• Samsung G5S and above

The following smartphones are known to have issues with iGardener™:

• Google Pixel 2
• All Huawei models

Your smartphone may be from overseas

iGardener™ is geo-fenced for China, India and other countries. Smartphones from these countries will have difficulty connecting to your Bluetooth® Garden Light Controller