Why won’t my WX1 Tap Timer and Wi-Fi Hub connect to my router?

The Holman Wi-Fi Hub and WX1 Tap Timer runs off a 2.4GHz network only. If your Wi-Fi Hub is failing to connect to your network, please follow these steps to check if your network is on 2.4GHz and not 5GHz. All Wi-Fi routers have a 2.4GHz network, however, newer routers often have a 2.4GHz and 5GHz network to choose from.

You can check your Wi-Fi network on your phone with the following steps:

1. Open your mobile settings and locate your Wi-Fi Settings
2. If you only have one Wi-Fi name available to you (I,e. MyHomeWiFi), then your router is running on 2.4GHz. If you have not re-named your Wi-Fi router, it may have ‘24G’, ‘2.4’ or ‘24’ on the end of its original name. You should be able to connect your Wi-Fi Hub without changing any settings.
3. If you have two Wi-Fi names available to you (I.e. MyHomeWiFi and MyHomeWiFi5G). ‘MyHomeWiFi5G’ is the 5GHz network from your router. You will want to select the Wi-Fi name that does not have 5G on the end. Select the 'MyHomeWiFi' and try re-connecting your Wi-Fi Hub to Holman Home.

If you are on a Windows computer, you can check your Wi-Fi network with the following steps:

1. Click on your Wi-Fi icon in the bottom right corner on your desktop.
2. Click ‘Network and Internet Settings’ in the pop-up window
3. Click on ‘Wi-Fi’ in the list of Settings
4. Click on ‘Hardware properties’ under ‘WiFi’
5. You will be able to identify either 2.4GHz or 5GHz under ‘Network band:’.

I am connected to a 2.4GHz Wi-Fi network, but my device still won’t connect?

A 2.4GHz network has 11 channels, your modem can select any of these channels with the lowest usage at any time to assist other devices in connecting.

If you have a large range of devices on your Wi-Fi network, it may be causing your Wi-Fi network to become congested. Removing some devices for a short period of time will assist you in getting your new device connected.

For example, if you have around 30 smart devices connected to your Wi-Fi, we suggest removing 6-10 devices whilst you connect your new smart device. Once the new device has been connected, you can return the other devices to the network again.

If you are still having connection issues whilst on a 2.4GHz network, your VPN or Firewall may be stopping the connection between your Wi-Fi Hub and your Wi-Fi network. We recommend turning your VPN or Firewalls off while setting up. You can then provision the VPN/Firewall once you have established a connection (before turning the VPN/Firewall back on).

How do I connect my device with a dual band router?

A dual band router will automatically select the correct network to use (you are not able to choose between 2.4GHz and 5GHz). In order to get around this, you will need to create a guest network to arrange the connection. A guest network can be set to 2.4GHz and will stop the modem / router from reverting back to the 5GHz network.

If you are still having problems connecting your Wi-Fi Hub to your network, please submit a request below, or you can contact our customer service on 1300 716 188.