WX Tap Timer FAQs to assist with setting up and troubleshooting common problems:

Problem: Batteries being used very quickly (chewing batteries)

• Possible causes:

• Excessive watering - misting for 12 hours a day can see batteries being spent after just 2-3 weeks
• Battery leakage - See our battery leakage article
• Using rechargeable, poor quality or mixed batteries. 

Please note: always used new quality alkaline batteries in your WX timer, do not mix old and new batteries.

• Poor environment - your tap timer is using Radio Frequency (RF) to communicate with the Hub, if they are too far apart, or there is significant interference, then you can have radio problems and see the timer as 'offline'

Please try to have the Hub as close to the timer (while being inside) as you can, avoid having metal screens or dense objects in front of the timer.

The timer can use excessive power trying to maintain its radio connection to the Hub, in one experiment we reduced the battery life to only 1 week after putting the timer inside a box, in an insulated cube, behind a concrete reinforced firewall - it maintained connection for 3 days prior to going offline, once we brought it back within range of the Hub it self-restored. Battery use returned to normal after the timer was taken out of the poor environment.

Problem: The timer is not opening or closing as expected (possible leak alarm)

Possible causes:

• High pressure - while the valve is rated to 1200kPa if the flow from your tap exceeds 35Litres Per Minute (35LPM) the timer may have problems trying to open. High flow taps can in some cases have pressure within the boundaries of the timers ability - but when the tap is off the static (resting) pressure can be higher against the valve. Combining the higher resting pressure with the high flow isn't helpful for the timer.
• Short run, low output systems - in a short system (15m or less) you may be using small dripper or micro sprayers which put out far less water than is on offer. When this occurs you can have a pressure differential (higher pressure in the timer) that can be hard to close against. We recommend a pressure reducer* for a short run or micro system - this will avoid problems like 'leak' where the timer is unable to close.

Caution: Pressure reducers should be fitted above the timer on the tap, acting as a baffle - do not install a pressure reducer below your timer.

If you see 'Leak Alarm' in your Holman Home notifications, check on the timer immediately. The Leak Alarm is triggered when the flow wheel is moving when there is no scheduled watering or manual watering underway. Some systems may give a false leak alarm if there is water movement in the pipe after watering ends - to check if there is a leak remove the hose from the bottom of the timer, if there is no water flowing it is a false alarm. Restore the hose and tap the button on/off to stop the red alarm flash.

If there is water flowing, press the button to stop water and check the system over. Contact the Holman Customer Service Team for assistance if you're unable to stop the timer.

The Tap Timer is 'Offline'

Is your Hub also offline?

• Does the Hub have an intermittent flash?

If so, it has disconnected from the cloud server and will self-restore – do not unplug the Hub. In most cases the Hub will self-restore in a few hours (or overnight).

• Is there a power outage?

Please wait for the power (or internet) to be restored before taking any action with your tap timer.

We recommend waiting at least 1-2 hours after the outage before trying to reconnect your device.

Please note: If it is only the WX Tap Timer which is offline, please check there’s not a flashing red light on the timer – this indicates low battery. If there is no flashing red light, please be assured that any saved Starts will still water despite being offline.

You can water manually if needed by pressing the button on the tap timer (your last manual watering will run – you can stop this early by pressing the button again).

The following checklist may apply when your tap timer is offline:

• Your timer is too far from the Hub – bring the timer closer to the Hub and will self-restore.

(in a new install the timer may take a day or more to be ‘offline’ as they will work hard to maintain their RF (radio) connection to the Hub)

• The radio communication between the tap timer and Hub may have been impacted by an environmental or physical change.

(Even moving/adding furniture needs to be considered.)

• Your tap timer battery is flat – change the batteries if you see a red flashing light around the timer button.
• Your Hub has lost power (or internet connection) – wait for the Hub to be back online, the timer should self-restore.

Using the WX2 Tap Timer with Google and Alexa

Google

Assuming your device has the default name WX2 Tap Timer, when you want to turn on/off the device you need to refer to Zone 1 as WX2 Tap Timer and Zone 2 as Zone 2 Manual Watering.

For example:

It can be difficult to use “Timer” in the name of the device with Google as we have found it seems to start a stopwatch timer instead.

We would recommend changing the device name as follows:

Let’s say your WX2 Tap Timer is at the front of your home and Zone 1 waters the lawn and Zone 2 waters the garden:

In the Holman Home app we would rename the WX2 Tap Timer to Front Yard.

In the Google Home app we would rename Front Yard to Front Lawn and rename Zone 2 Manual Watering to Front Garden

Then you could command Google to

Alexa

Assuming your device has the default name WX2 Tap Timer, when you want to turn on/off the device you need to refer to Zone 1 as WX2 Tap Timer and Zone 2 as Zone 2 Manual Watering.

For example:

We would recommend changing the device name as follows:

Let’s say your WX2 Tap Timer is at the front of your home and Zone 1 waters the lawn and Zone 2 waters the garden:

In the Holman Home app we would rename the WX2 Tap Timer to Front Yard.

In the Alexa app we would rename Front Yard to Front Lawn and rename Zone 2 Manual Watering to Front Garden

Then you could command Alexa to

Article verified: WX1TT, WX1TH, WX1, WX2TT, WX2TH, WX2