If you've recently installed a hose reel and noticed a significant reduction in water flow, this is not usual. While a slight decrease in flow is expected due to water passing through the internal components of the reel, a dramatic drop may indicate a fault in the unit.

What’s Normal vs. What’s Not

• ✅ Normal: Slight reduction in water pressure due to internal routing.
• ❌ Not Normal: Noticeable drop in flow that affects usability.

Why This Happens

Hose reels are assembled by hand, and while quality control is a priority, occasional assembly errors can occur. One common issue is a clamp fitted too tightly, which can restrict water flow through the unit.

What You Should Do

If you suspect a fault:

• Return the unit for an exchange at your place of purchase.
• Do not return the wall bracket if it has already been installed.

Need Help?

Our customer service team is here to assist you.
📞 Call us on 1300 716 188
🕖 Available Monday to Friday, 7:00 AM – 4:00 PM AWST

We’re committed to ensuring your hose reel performs as expected. If you have any questions or need further support, don’t hesitate to reach out.